Wall Mountable Ceramic Soap Dispenser MMA 1701C
Please be aware that all delivery times quoted are based on when your order leaves the warehouse and not from the time you originally placed your order. Due to this we ask that you do not arrange to have an installer on site until after your order has arrived and you have checked all goods. We do not pay installation costs in the event that the product is damaged in transit or is not suitable for any reason, so it is important to ensure everything is in order before you begin the installation process.
In the unfortunate event that a product cannot be delivered within the quoted timescale we will contact you to make you aware and if at any point you wish to have a delivery update we will provide you with the tracking number directly on your order and by request at any time, also any other relevent information such as scheduled time slot or courier contact number can be requested and provided where available.
We use a number of couriers to deliver your order, and the courier responsible for delivery will depend on what you order and where your order is being delivered to. Orders placed after 2PM with next day delivery selected will not be processed until the following day and then dispatched for delivery the day after.
· Small Items
for small parcel deliveries, generally letter box sizes or under 2kg, we will use Royal Mail. Each item will be carefully packaged and collected direct from our warehouse. Your delivery will then arrive at your door within the time frame you selected (Delivery is normally made within 1-3 days or next day if expedited shipping is selected).
· Medium Items
For medium parcel deliveries, we will use a range of couriers such as Parcelforce and TNT. Each item will be carefully packaged and collected direct from our warehouse. Your delivery will then arrive at your door the next business day unless you have requested otherwise.
· Large Products
A specialist delivery service is required on larger items, such as Glassware, Bath Tubs and selected items over 30kg. The standard specialist service time scale is an estimated 2-7 working days. When your order is processed and given to our courier, you will be contacted to arrange a suitable delivery date.
· For all deliveries
1. A signature is required to accept delivery on all orders, so please arrange for someone to be at the location to sign, this is especially important for the large product deliveries, as these often cannot be rearranged once agreed.
2. Large products are only available as a 2 Man delivery service option which is region specific. Details of the postcode surcharges can be found on the deliver image and to summarise:
· Zone A- England and Wales - Free
· Zone B - Check Shipping Image - +£30
· Zone C - Check Shipping Image - +£50
· Zone D - Northern Ireland - WE DO NOT SHIP
· Zone E - Isle of Man, Isle of Wight & All Offshore Islands - WE DO NOT SHIP
Orders to Zones B, C, D & E and globally can be placed but the shipping would need to be pre-arranged by the customer.
· What happens if you miss your delivery?
If it is a small or medium item, the courier will attempt to delivery again and will also leave a card for you to arrange a suitable day if possible. If it is a large item there will be one delivery attempt made, if unsuccessful they will have to rearrange delivery which may incur a charge. Some Royal Mail and Parcelforce orders that you miss, you may have to collect from your local depot/Post Office.
· Our returns explained
We hope you love what you buy from Durovin Bathrooms. However, if you change your mind, we do accept returns. Providing the item can be sent back unused and in all original packaging we can help you through the returns process.
If you wish to organise a return for an item you've already bought, simply go to your Order Confirmation email and reply direct to our team with the details.
· Who pays for return postage costs?
If the item was not as described, e.g. it is damaged during transit, we are responsible for paying return postage costs. If the buyer changes their mind about a purchase and wants to return it, they will be required to pay the postage. We will provide a return postage address and additional return postage information for the buyer.
In all other instances as a Buyer you would be responsible for return postage charges, we recommend using a service such as Parcels2Go or ParcelHero to compare and contrast the most suitable service.
When returning an item all goods must be accepted and signed for as received and then return shipping to be arranged independently. We reserve the right to deduct the shipping fee from any refused goods in all circumstances. When goods are damaged, accepting the goods allows our team to deal with the matter the same day as we can request all details needed from yourself rather than awaiting the return of the goods to our depot by the courier service.
In an instance of change of mind or similar scenario, again goods will need to be accepted to ensure the goods have arrived in good condition and a refusal leaves the goods unchecked until the return to ourselves, and damaged goods cannot be refunded unless previously agreed with knowledge of the matter.
We reserve the right to deduct any shipping fees from any return without prior confirmation and correct shipping practices.
You will be guided to contact us through your Order Confirmation email, from here we offer replacements in the following circumstances:
You're returning the original item and would like exactly the same item as a replacement.*
Your item isn't as described, such as with a damaged part, or is defective in some way.*
*All replacements are subject to stock availability at the time of request.
Our friendly and knowledgable Customer Service and Technical Teams are on hand and ready to help during office hours. We answer all messages within 24 hours. Any messages recieved outside of office hours will be answered upon our return to the office on the next business day.
If you wish to contact us directly you can via:
- Email: email@example.com
- Tel: 01922 627773
- Live Chat
Our Offices are open:
- Monday - Thursday 9.30am-5.30pm
- Friday - 9.30am-5pm
- Saturday, Sunday and Bank Holidays - Closed